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Below is a list of questions and responses that we commonly receive at the funeral home. We will continue to include any new questions in this section that we feel would be helpful to others. If you have a question that has not been covered in this site we would like to hear from you. You may use the "Ask the Director" section of our site to forward your question or comments to us. If you would prefer to call us on the telephone, our staff would be pleased to provide an answer to any funeral related matter you may have. If we do not have the answer immediately, we will find it for you and contact you the minute the information is in our hands. |
| Question #1 | What purpose does a funeral serve? |
| Answer: | The funeral ceremony is a customary way to recognize death and its finality. Funerals are recognized rituals for the living to show respect for the dead and to help survivors begin the grief process. |
| Question #2 | What do funeral directors do? |
| Answer: | Funeral directors are listeners, advisors and supporters, caregivers and administrators. They make the arrangements for transportation of the body, complete all necessary paperwork, and implement the choices made by the family regarding the funeral and final disposition of the body. They have experience assisting the bereaved in coping with death. Funeral directors are trained to answer questions about grief, recognize when a person is having difficulty coping, and recommend sources of professional help. Funeral directors also link survivors with support groups at the funeral home or in the community. |
| Question #3 | Why have a public viewing? |
| Answer: | Viewing is part of many cultural and ethnic traditions. Telford Chapel of the Valley believes that viewing aids the grief process by helping the bereaved recognize the reality of death. Viewing is encouraged for children, as long as the process is explained and the activity voluntary. |
| Question #4 | What is the purpose of embalming? |
| Answer: | Embalming sanitizes and preserves the body, retards the decomposition process, and enhances the appearance of a body disfigured by traumatic death or illness. Embalming makes it possible to lengthen the time between death and the final disposition, thus allowing family members time to arrange and participate in the type of service most comforting to them. |
| Question #5 | Is cremation a substitute for a funeral? |
| Answer: | No, cremation is an alternative to earth burial or entombment for the body's final disposition and often follows a traditional funeral service. |
| Question #6 | Why are funerals so expensive? |
| Answer: | When compared to other major life cycle events, like births and weddings, funerals are not expensive. A wedding costs at least three times as much; but because it is a happy event, wedding costs are rarely criticized. A funeral home is a 24-hour, labor-intensive business, with extensive facilities (viewing rooms, chapels, limousines, hearses, etc.) and these expenses must be factored into the cost of a funeral. Additionally, the cost of a funeral includes not only merchandise, like caskets, but the services of a funeral director in making arrangements; filing appropriate forms; dealing with doctors, ministers, florists, newspapers and others; and seeing to all the necessary details. Funeral directors look upon their profession as a service, but it is also a business. Like any business, funeral homes must make a profit to exist. |
| Question #7 | What should I do if the death occurs in the middle of the night or on the weekend? |
| Answer: | A funeral director is available 24 hours a day, seven days a week. You should feel free to call us at any time. |
| Question #8 | Will someone come right away? |
| Answer: | If you request immediate assistance, yes. If the family wishes to spend a short time with the deceased to say good bye, that is also acceptable. We will come when the time is right. |
| Question #9 | If a loved one dies out of state, can Chapel of the Valley still help? |
| Answer: | Yes, we can assist you with out-of-state arrangements, either to transfer the remains to another state or from another state. |
| Question #10 | So, I've decided on cremation. Can I still have a funeral or a viewing? |
| Answer: | Yes, quite often some sort of viewing precedes the actual cremation. Your Funeral Home can assist you with the necessary information for a funeral with a cremation following or a memorial service. |
| Question #11 | What government agencies might help defray final expenses? |
| Answer: | Funeral directors will help gather the necessary information to inform Social Security of a death and to apply for financial assistance from Veterans Affairs. |
| Question #12 | What if you have prearrangements at one funeral home and you want to change to another one? |
| Answer: | Simply contact the funeral home of your choice and complete the new prearrangements. The original funeral home will be informed concerning your wishes. |
| Question #13 | Are you required to use the funeral home that sold you a funeral plan? |
| Answer: | No. The choice is always yours. This is true locally or if you move to another community. |